Controls in your account
- Inspect, edit or delete a source from Universe. Deleting a source removes its derived knowledge and invalidates copied interpretation context.
- Download uploaded originals and export each galaxy’s text, records and learned profile in Settings.
- Pause background learning and stop remembering conversations to prevent future optional processing and capture.
- Delete the whole account using the authenticated confirmation below.
What account deletion does
Deletion requires a current signed-in session, your password and your username typed as confirmation. It removes the account and its live sources, original-file references, galaxies, learned insights, interpretation contexts, consent record and sessions. Uploaded originals enter a durable deletion queue; filesystem failures are retried and the result reports any pending original cleanup. Other users’ accounts are unaffected.
A minimal opaque account identifier and deletion time remain for up to seven days to stop delayed work recreating a deleted account. Shared short-lived security counters can remain until expiry. Provider logs or disk snapshots may retain earlier copies under provider retention; deleting live data does not instantly purge those copies. See Retention and deletion. You cannot undo whole-account deletion through Charms, so export important information first.
Ask us for help
Charms Universe is operated by LuckyCharms. Contact zhfang115t@gmail.com or write to 4 The Redwoods, 34 Madingley Road, Cambridge, CB3 0EX, United Kingdom.
For access, correction, erasure, restriction, portability, an objection or a young person’s data concern, email the request type, your Charms username if applicable and enough detail to identify the issue. Do not send your password, recovery code, government ID or whole memory library. We will ask for proportionate verification if needed and explain any lawful reason we cannot immediately complete a request.
Prepare a privacy-request email
This link opens your own email app; it does not send anything automatically. You can also write to the address above. We aim to reply within one calendar month, subject to lawful extensions or exceptions.
Complaints and accessibility
You can raise a concern with LuckyCharms or complain directly to the ICO or your relevant authority. If an accessibility issue prevents using a control, email us for assistance; you do not need to complete the inaccessible form first.